
Customer Experience Canvas
Le Customer Experience Canvas vous permet de travailler plusieurs dimensions de ce que vivent vos clients et imaginer et créer de nouvelles expériences client.

BOX
Strategy Toolbox
Temps suggéré
90 minutes – à 3 semaines pour l’étude
Niveau de Difficulté
Expert
Matériels Nécessaires
Participants
What is it?
The set of potential market opportunities that you can address with your core resources and capabilities. These can be varied options, related to different types of applications for different types of customers.
Why is it important?
Market opportunities can vastly differ in their attractiveness. A varied set of market opportunities is an asset in and of itself, as it increases your chances of focusing on the most promising option. It also provides the basis for a Plan B, if required, and for un-locking new growth opportunities over time. ‘Look before you leap’ is therefore the first step for making a smart market choice.
How is it done?
To uncover valuable market opportunities, start with assessing the generic functionalities of your core technology, to understand what other applications you can do with them for different types of
Source : WhereToPlay.co

Le Customer Experience Canvas vous permet de travailler plusieurs dimensions de ce que vivent vos clients et imaginer et créer de nouvelles expériences client.

Les designers de toutes les disciplines partagent des approches remarquablement similaires en matière de processus créatif, que nous avons définies comme «le double diamant».
Chaque spécialité de design a une approche et des méthodes de travail différentes, mais le processus de création présente des points communs.

Business Model Innovation & Proposition de Valeur Centrée Client
